FAQ

Delivery

Which shipping service will ship my order?

Bestecke.de is working together with the shipping service provider DHL.
How can I track my shipment?

As soon as we have shipped your order, you will receive a shipping confirmation via e-mail. Here you will also find the link to track your shipment. Under this link you can track your package from anywhere.

How long does the delivery usually take?

Usually we deliver available goods within 3 working days.

What does the delivery cost?

We have summarized information about the delivery for you here.

Is there a minimum order value?

At bestecke.de there is no minimum order value. The delivery is free of charge from 40€ order value.

Returns

How can I return goods?

Send an e-mail with your request to info@bestecke.de. You will then receive a return label from us by e-mail. You then print it out, stick it onto the securely closed package and hand it over to DHL. Please keep the tracking number until we have confirmed the receipt of the shipment.

In which period can I return goods?

You can return ordered goods within 30 days.

What does the return of goods cost?

The return of goods is free of charge.

Engravings

How can I order a product with engraving?

Click on "Engravings" in our menu.
Click on the button "Engraving service". You will be forwarded to our partner www.besteckgravur.de.
In this store you can choose products and order them including engraving.

Silver plating

What is the degree of silver plating for silver-plated cutlery?

The silver plated cutlery at bestecke.de is provided with a silver plating degree of 100g. The finishing is applied by a dipping process and is an additional layer on the cutlery pieces.

What are the characteristics of silver cutlery?

Silver is supposed to be particularly heat conductive and antiseptic.

Cutlery materials

We have explained everything about cutlery materials for you here.

Cutlery care

We have put together everything about care instructions for you here.